Information we collect

Depending on how you interact with us, we may collect:

• Contact details — name, billing and shipping address, phone, email.
• Payment information — payment card and transaction details (processed securely).
• Account information — username, password, preferences, settings.
• Order activity — items viewed, added to cart, purchased, returned, or exchanged.
• Messages — anything you share when you contact our support.
• Device & usage — device, browser, IP address, and how you navigate our store.

Where it comes from

We collect this information directly from you, automatically through our services (including cookies and similar technologies), from our service providers, and from our partners.

How we use it

• To run our store — process payments, fulfil and ship orders, manage your account, handle returns and exchanges, and personalize your experience.
• Marketing — send promotions and show relevant ads (you can opt out anytime).
• Security — protect your account and detect or prevent fraud.
• Support — respond to you and maintain our relationship.
• Legal reasons — comply with the law and enforce our policies.

How we share it

We may share your information with Shopify and service providers who work on our behalf (payment processing, analytics, support, shipping), with marketing partners, when you ask us to, within our corporate group, or as part of a business transaction or to meet legal obligations.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes information about your use of the store to provide and improve our services. To learn how Shopify uses your information, visit Shopify's Consumer Privacy Policy.

Third-party links

Our store may link to sites we don't operate. We're not responsible for their privacy practices, so please review their policies before sharing information.

Children's data

Our services aren't intended for children, and we don't knowingly collect their information. If you believe a child has shared information with us, contact us and we'll delete it.

Security & retention

No system is perfectly secure, and information sent to us may not be secure in transit, so please avoid sharing sensitive details over unsecured channels. We keep your information only as long as needed to provide our services, comply with the law, and resolve disputes.

Your rights

Depending on where you live, you may have the right to access, delete, correct, or receive a copy of your personal information, and to manage your marketing preferences (use the unsubscribe link in any email). To exercise these rights, contact us using the details below.

International transfers

We may transfer, store, and process your information outside the country you live in, using recognized safeguards where required.

Changes to this policy

We may update this policy from time to time. We'll post the revised version here and update the "Last updated" date.

Contact us

Questions about your privacy, or want to exercise your rights? Reach us at hello@reliva.co, or by WhatsApp. Our address: Al Hofuf, Al Ahsa, 36441, Saudi Arabia.

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