Policies

Refund policy

Our promise 💕

Returns & exchanges

At reliva, your comfort and confidence come first. We stand behind everything we make — so if something isn't right, returning or exchanging it is simple, clear, and fair.

Last updated: June 2026

100-day returns

You have a full 100 days from the day your order is delivered to request a return or exchange. No rush — take the time you need.

What we need from you

  • Your item comes back in new, unused condition — an opened box is completely fine.
  • All original accessories that came in the box are included.
  • Bundles, sets, and special offers are returned in full; we can't accept partial returns on bundled items.
  • For hygiene reasons, worn personal items — like the eye mask, headband, or wristbands — can only be returned if they're unused.

Shipping costs

🔄 Changed your mind
Returns for non-defective items are at your cost, both ways. For orders that shipped free within Saudi Arabia, the original delivery cost is also deducted from your refund.
💜 Received a defective item
reliva covers all shipping. You won't pay anything extra.
📦 A quick note
If the courier attempts delivery and the order is ignored and returned to us, the shipping fee is deducted from your refund.

2-year warranty

Every reliva pad is covered by a 2-year warranty against manufacturing defects. The warranty doesn't cover damage from misuse — such as improper water exposure or physical tears. Accessories and self-care sets (like the Comfy Night Set) aren't covered by the 2-year warranty, but if any item arrives defective, we'll replace it — just reach out.

Your refund

Once your return reaches us and passes inspection, we begin your refund. Funds typically take 14–21 business days to appear, depending on your bank.

We're here for you

For any return or exchange, reach us directly:

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